Documentation for Administrators

12.0.96, 12.0.97, 12.0.98, 12.0.99, 12.0.100 - Revision - 08/14/2025

Updated on

Added FOCUS-51270 - Communication: Vonage SMS Messages Sent to Several Recipients Shrinking

This update enhances the Communication Platform's handling of large batches of Vonage SMS messages that exceed the configured character limit (160 or 300 characters, depending on system settings). Previously, when a long message containing a shortened link was sent to many recipients in the same batch, some recipients would receive an SMS where the preview text was missing and only the link was shown.

With this improvement, all recipients now receive the intended preview text followed by the link, ensuring message consistency and readability across devices when sending high-volume, long-format SMS communications.

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