Documentation for Administrators

12.0.92, 12.0.93, 12.0.94, 12.0.95, 12.0.96 - Revision - 07/14/2025

Updated on

Added FOCUS-49803 - Communication: SMS link to view entire message

SMS messages sent through Focus that exceed 160 characters will now be automatically trimmed and include a secure link for recipients to view the full message content. This ensures critical information is still accessible, even when character limits are exceeded.

Key Details:

  • SMS messages longer than 160 characters will be truncated for delivery, with a system-generated link appended to the end of the message.
  • Recipients can click the provided link to view the entire message content on a secure webpage.
  • The complete message is also accessible through the Focus inbox.
  • Public URL shorteners (e.g., TinyURL, bit.ly ) are not permitted for use in SMS messages, ensuring consistency and security.
  • No additional action is required by the senderthis functionality is automatically applied when the SMS character limit is exceeded.

This enhancement improves the reliability of SMS delivery while maintaining full message integrity, especially for communications requiring more than 160 characters.

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